Refund Policy

1. Overview

Thrivid sells digital subscriptions for access to habit tracking, coaching, planning, analytics, and related app features. Web payments are processed by Paddle, our merchant of record for web checkout. Mobile payments are processed by the Apple App Store or Google Play. This policy explains when refunds may be available and how to request one.

2. Free Trials

Thrivid may offer an app-managed Starter Week that does not require a payment method and does not automatically charge you. If you separately start a provider-managed subscription trial through Paddle, Apple, or Google Play, the checkout provider will show the renewal terms and you must cancel with that provider before the trial ends to avoid being charged. Once a paid subscription begins, the refund rules below apply.

3. Monthly Subscriptions

Monthly subscription charges are generally non-refundable after the billing period has started. We do not provide refunds for completed monthly billing periods, unused time in a current billing period, lack of use, or failure to cancel before renewal, except where required by law or where there is a confirmed billing error, duplicate charge, or other issue that we determine warrants a refund.

4. Annual Subscriptions

Annual subscription charges are generally non-refundable after the paid subscription period has started. We may approve a full, partial, or pro-rated refund at our discretion for exceptional circumstances, confirmed billing errors, duplicate charges, or where required by law. Refunds are not guaranteed.

5. Renewals and Cancellations

Subscriptions renew automatically unless cancelled before the renewal date. Cancelling a subscription stops future renewals only. It does not reverse or refund charges already paid, completed billing periods, or unused time in the current billing period. You will usually retain access until the end of the paid period.

6. How to Request a Refund

For web purchases, contact [email protected] with the email address used for your purchase, the charge date, and a short explanation of the issue. For Apple App Store or Google Play purchases, request the refund through the store account that processed the payment. Submitting a refund request does not guarantee approval. Refunds are reviewed case by case under the applicable provider policies and, if approved, are processed back to the original payment method where possible.

7. Billing Errors and Duplicate Charges

If you believe you were charged incorrectly, charged more than once, or charged after cancellation, contact us as soon as possible. We will investigate web billing issues with Paddle and help direct mobile billing issues to Apple or Google Play when the store provider controls the charge.

8. Abuse and Exceptions

We may decline refund requests that appear abusive, fraudulent, excessive, chargeback-related, or inconsistent with this policy. We may also restrict or close accounts connected to payment abuse, refund abuse, or fraudulent activity. Nothing in this policy limits any mandatory consumer rights or refund protections that apply under the laws of your country or region.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be reflected in the "Last updated" date on this page. The policy in effect at the time of your purchase generally applies to that purchase, except where legal requirements state otherwise.

This Refund Policy should be read together with our Terms of Service, Privacy Policy, and Cookie Policy.